Frequently Asked Questions

Who is BB Travels for?

BB Travels is designed for travelers with/without disabilities, seniors with mobility needs, and anyone seeking barrier-free travel in Thailand. Whether you use a wheelchair, walker, or if you are deaf, blind/visually impaired/low vision, special needs, or need caregiver support—we’re here to help you travel confidently.

What services do you offer?

• Wheelchair-accessible transportation

• Custom accessible tours

• Medical and mobility equipment rentals

• Caregiver/travel assistant support

• Accessible accommodation booking

• Airport pickup and emergency support

• Cooking classes and beach access

Can I book a full travel package with BB Travels?

Yes! We can organize your entire accessible trip, including transportation, tours, hotels, equipment, and caregivers. You can also book just the services you need.

Are your vehicles wheelchair-accessible?

Yes. All our vehicles are equipped with ramps or lifts, seatbelts for wheelchairs, and trained drivers who understand accessibility needs.

Do you offer caregiver or assistant services?

Yes! We provide trained caregivers or travel assistants who can accompany you throughout your trip—or just for specific activities or transfers..

How many wheelchairs can fit?

Yes. All our vehicles are equipped with ramps or lifts, seatbelts for wheelchairs, and trained drivers who understand accessibility needs.

What mobility and medical equipment can I rent?

We offer:

• Manual and electric wheelchairs

• Mobility scooters

• Beach wheelchairs

• Hoists, shower chairs, and commodes

• Hospital beds and oxygen concentrators

• CPAP machine
  Let us know your needs in advance so we can reserve everything for your arrival.

Are your tours customizable?

Absolutely. Every traveler is unique, so we customize each tour based on your interests, needs, accessibility level, and pace.

Do you work with international partners or travel agencies?

Yes! We actively collaborate with accessible travel agencies, hospitals, NGOs, and global tour providers to create seamless experiences for international clients. [Partner With Us]

Can I cancel or change my booking?

Yes. We understand plans can change, especially when traveling with accessibility needs. Please notify us as early as possible. Our full Terms & Conditions and refund policy are available [here].